Basic managed IT services programs typically offer alerts/advisories about needed actions and some level of manual remediation; advanced options include more in-depth monitoring/maintenance, and automatic problem remediation through the software.
A managed services provider delivers and manages technology services, applications and products. They can be hosting companies or comprehensive managers of an entire company IT network, monitoring and maintaining everything from server performance and security to mobile access and telephony. Backup, data storage, network management, user management and systems management all can be part of a managed services contract. The benefits of these different aspects of managed IT services are extend to the face that most, if not all, of these services can be performed from beyond a company’s internal network—minimizing or even eliminating duties previously handled by internal IT staff.
The benefits of outsourced, managed IT services include the idea that providers can rapidly access specialized skill sets for out-of-the-ordinary challenges. This improves quality of service and cost-effectiveness, and helps maintain a calmer workplace (versus the frantic “brush fire” mentality that can set in when urgently needed skill sets are not readily available).